Frequently Asked Questions
Welcome to the Azora Glam FAQ page. Below you will find answers to the most common questions regarding our furniture, orders, and delivery.
Orders & Payments
What payment methods do you accept?
We operate exclusively on a Cash on Delivery (COD) basis. No online payment is required at checkout. You will pay the total amount in cash to our delivery personnel upon receiving and inspecting your furniture.
Can I modify or cancel my order?
Orders can be cancelled or modified within 24 hours of placement. Please email us at Support@azoraglam.store with your order number.
Shipping & Freight Logistics
How much does shipping cost?
We offer Complimentary Free Shipping on all orders. There are no hidden fees.
How long does delivery take?
- Processing Time: 1–3 business days.
- Transit Time: 5–8 business days.
- Total Delivery: 6–11 business days.
What if my furniture arrives damaged?
If your item arrives with structural damage, please contact us within 48 hours with clear photos. We will arrange a complimentary replacement or full refund.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of delivery if the item is in its original, unused condition.
How do I initiate a return?
Email Support@azoraglam.store with your order number and reason for return. We will guide you through the process within 24 hours.
Product Care
How should I maintain my wooden furniture?
Clean surfaces regularly with a soft, dry, or slightly damp microfiber cloth. Avoid harsh chemicals and keep furniture away from direct heat or standing moisture.
Contact Information
- Email: Support@azoraglam.store
- Phone: +1-347-392-9868
- Address: 5025 Mill Creek Trail, Fort Worth, TX 76179, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)