Return & Refund Policy

Effective Date: July 16, 2026

At Azora Glam, we take great pride in the quality of our handcrafted furniture. We want you to be completely satisfied with your purchase. If a product does not meet your expectations, we have a transparent return framework to assist you.

Return Eligibility (30-Day Window)

We accept return requests within 30 days of the delivery date. To be eligible for a return, your items must meet the following criteria:

  • The item must be in its original, unused condition.
  • Must be free from damage caused by customer misuse or improper assembly.
  • Must include all original parts, hardware, and factory packaging.
  • Proof of purchase (order number or digital receipt) is required.

Non-Returnable Items

Please note that custom-made or heavily personalized furniture, replacement hardware, and items explicitly marked as “final sale” or “clearance” are not eligible for return or refund.

How to Initiate a Return

  1. Email our support team at Support@azoraglam.store with your order number and the specific reason for your return.
  2. Our team will review your request within 24 hours and provide specific shipping instructions.
  3. Please pack the item securely in its original packaging.
  4. Ship the package using a trackable shipping method to ensure safe arrival.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 10 business days. The refund will be automatically credited to your original payment method. Please allow an additional 5–7 business days for your bank to reflect the transaction.

Damaged or Defective Items

If your order arrives with structural damage or manufacturing defects, please contact us within 48 hours of delivery. You must provide your order number and clear photographic evidence of the damage. Upon verification, we will arrange a complimentary replacement or a full refund at no extra cost to you.

Contact Information

If you have any questions, our team is here to help:

  • Store Name: Azora Glam
  • Email: Support@azoraglam.store
  • Phone: +1-347-392-9868
  • Address: 5025 Mill Creek Trail, Fort Worth, TX 76179, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
  • Order Cut-off Time: Orders placed after 5:00 PM (GMT-5) will be processed on the next business day.